UK RETURNS (FREE ON ALL ORDERS)
You can cancel your order for any reason within 14 days of receiving your order. We regret that due to hygiene reasons we are unable to accept returns of earrings.
Complete the returns form and place the item(s) back into the original packaging.
Enclose the form along with the item(s), seal securely and return to us.
Your item/s must be unused/unworn and any security tags must still be attached. All returned items must be in the original packaging. Any items damaged in transit back to us as a result of not being sent back in the original packaging, will be sent directly back to you and will be ineligible for a refund.
Note: If returning more than one piece from the same order, please place all returns in one shipment, as you may incur the charges from any subsequent returns.
If your returns form is missing, you can ask us to send you a new form.
Go to Royal Mail's website to create your FREE returns label. Contact us and we can tell you how.
Attach the label to the outside of your parcel.
Take the parcel to the post office counter to get your tracking number for proof of postage.
Please note that we do not accept liability for returned goods if you do not return them to us via the Post Office.
Very important, please note:
Unauthorised returns/exchanges may be returned to the sender. Returns received outside the above time frames are accepted at the discretion of ION Jewellery. Failure to return goods other than via Royal Mail Special Delivery does not affect your statutory rights. Returns policy for items on sale is the same as our returns policy noted above.
At this moment, we are only offering delivery to mainland UK locations. Should you live outside of mainland UK and wish to purchase any of our jewellery, please feel very welcome to contact us via our Contact Us page or email us at firstname.lastname@example.org. We will do our very best to ensure that you can order with us.
All orders placed during our sale are subject to our standard returns policy as seen above.
RECEIVING A REFUND
Refunds will be made within 14 days of us receiving the returned goods in the correct condition. The cost of any undamaged and unworn products, correctly returned will be credited to the original purchaser's credit or debit card. International customs duties and sales taxes are non-refundable for shipments outside the European Community (EU).
Exchanging Your Jewellery
If you would like to exchange your purchase for an alternative item, please contact us at email@example.com or alternatively complete the contact form on our Contact Us page.
Exchange items can only be dispatched after the returned goods have been received and have undergone a quality control check. Alternatively, if you see something you simply must have, you can make your purchase online and we will refund your original item when it is returned to us.
Exchanges received outside of the above stated timescales are also subject to product availability; however, you will incur any shipping costs for such exchanges. Any further returns of exchanged items outside the stated timescales will again be at your cost for the shipping, and refunded only as a credit note. You will be charged for any difference in cost, plus any additional shipping, taxes and import duties.
To return an item to us for exchange, please follow the procedure detailed above.
In the event of failure to return any item to us within the time limits stated, even though validly cancelled, we reserve the right to charge any costs of recovery of the goods.
If you have received an item from ION Jewellery as a gift you can of course return it for exchange, providing that you have proof of purchase. This must be done within the parameters outlined in this returns policy. Please contact us via the form on our Contact Us page or via firstname.lastname@example.org to arrange your return.
Returning Faulty Items
Faulty items will only be accepted if the goods are delivered to the customer damaged and it can be proven by the customer that this is so. All items returned as faulty will be inspected, and any item displaying damage deemed to be a result of fair wear and tear will not be accepted as faulty. It is important to note that we check the condition of all jewellery before we deliver the items to you.
Note: your statutory rights are not affected. Where possible, items may be repaired on request but only where such items are deemed faulty and repairable. Repairs do not come with a guarantee. It may be possible for us to repair items which have suffered wear and tear. There will be a charge for this service, which is to cover the cost of shipping and any other costs incurred.